Ergonomic Neck Pillow

EUR

Say goodbye to uncomfortable journeys and restless travel naps. Traditional travel pillows often provide minimal support, allowing your head to fall to the side and leaving you with neck discomfort when you wake up.

The Ergonomic Travel Pillow is designed to provide a more supportive travel experience. Featuring two different support heights and a secure ergonomic shape, it helps keep your head comfortably positioned while reducing the risk of neck discomfort and minimizing sleep interruptions caused by poor sleeping posture.

Whether you're traveling across the world or simply taking a short trip, the Ergonomic Travel Pillow is designed to make resting on the go more comfortable.

• Asymmetric support design (12 cm and 14 cm sides)
• Helps support the head and neck while traveling
• Lightweight and travel-friendly (250 g)
• Soft, breathable fabric cover
• Suitable for flights, trains, cars and everyday travel

- Fabric: Milk silk, magnetic cloth

- Pillow core fabric: Chemical Fiber

- Filler: Memory Foam

€34,95 €38,95

Taxes included. Shipping calculated at checkout.

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Who is responsible for processing your personal data?

All-accessoires, located at Keizersdijk 117, 3291CD in Strijen (Netherlands), is responsible for processing personal data as described in this privacy policy.

What is personal data?

Personal data includes all information that can directly or indirectly identify you as an individual. This may include your name, address, phone number, email address, IP address or order history.

What personal data do we process, why, how long and on what legal basis?

Orders

- Data processed: name, email address, delivery address(es), payment details

- Purpose: to process and deliver your order and keep you informed about the status

- Legal basis: performance of the contract

- Retention period: up to 7 years (legal retention for administrative purposes)

Customer service

- Data processed: email address, name (if provided), content of correspondence

- Purpose: to answer your questions and provide support

- Legal basis: legitimate interest (customer service)

- Retention period: emails without administrative relevance are kept for up to 24 months. Information with administrative relevance (such as invoice questions) is kept for 7 years (legal obligation).

Tax information

- Data processed: payment details, invoices, order information

- Purpose: to comply with legal administrative obligations

- Legal basis: legal obligation

- Retention period: 7 years

Fraud prevention and abuse detection

- Data processed: depends on the incident (e.g. order details, IP addresses, payment data)

- Purpose: to prevent abuse of our webshop

- Legal basis: legitimate interest

- Retention period: as long as necessary for investigation or prosecution

How is your data secured?

We take appropriate security measures to protect your personal data from misuse, loss, unauthorized access, or other unwanted actions. These measures include two-factor authentication, a secure SSL connection, a secure online environment, and the use of data processing agreements with third-party service providers to ensure they handle your data responsibly and in compliance with privacy laws.

Cookies and tracking

We use cookies and similar tracking technologies to improve your experience on our website. Marketing and tracking cookies are only placed after you have given consent through our cookie banner. For detailed information about the types of cookies we use and how you can manage your preferences, please refer to our Cookie Policy.

Third-party cooperation

We may share personal data with trusted third-party service providers that help us operate our webshop and deliver our services. These may include payment providers, logistics and shipping partners, email service providers, and technical service providers such as hosting or analytics tools. These parties only process personal data as necessary to perform their services and are required to protect your data in accordance with applicable data protection laws.

Data collection and use via Meta (Facebook and Instagram)

We use marketing and analytics tools provided by Meta Platforms, Inc., including the Meta Pixel and the Conversions API. These technologies allow us to measure the effectiveness of our advertisements and improve our marketing efforts. These tools may collect information about your interaction with our website, such as pages visited, products viewed, and purchases made. The collected data may include technical information such as your IP address, browser type, device information, and certain interactions with our website. Some of this information may be shared with Meta in a hashed or otherwise protected format in order to help us measure advertising performance, create audiences, and deliver more relevant advertisements on Meta platforms such as Facebook and Instagram. Meta processes this data in accordance with its own privacy policy. We have implemented appropriate safeguards to protect your personal data when working with advertising partners.

Legal basis and Consent

Where required under applicable data protection laws, we process and share this data based on your consent, which is obtained through our cookie banner when you visit our website. We may also rely on our legitimate interest in improving our marketing performance and providing relevant advertisements, where permitted by law. You can withdraw or modify your consent at any time through our cookie settings. You can also manage your advertising preferences directly through your Meta account settings.

International data transfer

We primarily store and process your personal data within the European Economic Area (EEA). However, some of our service providers (e.g., e-commerce platform, payment providers, customer support, email and fulfilment partners) may process data outside the EEA. Where we transfer data outside the EEA, we ensure appropriate safeguards, such as:

- European Commission adequacy decisions (where available)

- The European Commission’s Standard Contractual Clauses (SCCs), and/or - the EU-U.S. Data Privacy Framework for certified U.S. recipients.

With whom do we share your data?

- Logistics partners: your name, address, and contact details are shared with the delivery service to deliver your order properly. The delivery company is independently responsible for the processing of this data. Please check their privacy policy for more details.

- Advertising partners: We may share certain information about website usage and purchase behaviour with advertising partners such as Meta (Facebook and Instagram) in order to measure advertising performance and deliver relevant advertisements.

- Government authorities: in certain cases, we are legally obligated to share your data with government authorities such as the tax office or law enforcement agencies in the event of fraud or abuse.

- E-commerce platform: Our webshop is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s secure servers and databases.

When does this privacy policy apply?

This privacy policy applies to all personal data we process from visitors and customers of our webshop all-accessoires.com, whether through the website or email communication.

What rights do you have regarding your data?

- Right to information
You have the right to clear information about how we handle your personal data.

- Right to access
You may request access to the personal data we process about you.

- Right to rectification
If your data is incorrect or incomplete, you may ask us to correct or complete it.

- Right to object
You may object to the processing of your data based on our legitimate interests.

- Right to data portability
You may request your data and have it transferred to another party.

- Right to restriction
You may ask for (temporary) restriction of the processing of your data.

- Right to erasure
You may ask us to delete your data, unless we are legally required to retain it.

- Right to lodge a complaint
If you believe we are not handling your data with care, you have the right to file a complaint with the Data Protection Authority.

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this to display ads to you on other websites that are more relevant to your interests and for other purposes described in our privacy policy.

Sharing personal information for targeted advertising based on your interaction across different websites may be considered "sale," "sharing," or "targeted advertising" under certain privacy laws of U.S. states. Depending on where you live, you may have the right to opt out of these activities. If you wish to exercise this opt-out right, follow the instructions below.

If you visit our website while the Global Privacy Control opt-out preference signal is enabled, we will treat this, depending on your location, as a request to opt out of activities that may be considered a "sale" or "sharing" of personal data or other uses considered as targeted advertising for the device and browser you used to visit our website.

Registered Address:

Keizersdijk 117
3291 CD Strijen
Netherlands

Contact Information:

Email: info@all-accessoires.com
Website: all-accessoires.com
Company name: all-accessoires
Chamber of Commerce Number: 97500526
VAT Number: NL005273974B93
Legal Form: Sole Proprietorship

Person Responsible for Content:

Romy Mastrigt

Business Description

All-accessoires operates an European Union online retail store. We collaborate with third-party suppliers and manufacturers to fulfill customer orders. Orders may ship directly from our partners warehouses, which can be located inside or outside the EEA. All-accessoires remains your contractual counterparty and handles customer service, returns and refunds in accordance with our EU policies.

Shipping and Delivery

All shipments are Delivered Duty Paid (DDP), which means any applicable customs duties or import taxes are included in the purchase price. You will not be charged additional fees upon delivery

Disclaimer

While we strive to provide accurate and up-to-date information on this website, we cannot guarantee that all content is complete or error-free at all times. We accept no liability for any damages arising from the use of this website or delays caused by third-party suppliers or shipping carriers.

complaint procedure

If you have any complaints about our products or services, please contact us first at info@all-accessoires.com or use the contact form on our website.

Warranty (legal guarantee)

Our products are covered by the statutory legal guarantee applicable in your country of residence. For consumers within the European Union, this means you are entitled to a minimum two-year legal guarantee from the date of delivery if the goods are defective or do not conform to the contract.
During this period you are entitled, free of charge, to repair or replacement; where that is impossible or disproportionate, you may be entitled to a price reduction or refund.
This legal guarantee exists in addition to any commercial warranty offered and does not affect your statutory rights.

Copyright

All content on this website, including texts, images, and logos, are the property of All-accessoires or third parties who have granted permission for use. Any unauthorized use, reproduction, or distribution of this content is strictly prohibited without our prior written consent.

Applicable Law and Jurisdiction

These Terms are governed by the laws of the Netherlands, without prejudice to any mandatory consumer-protection provisions of the law of your country of residence.
If you are a consumer residing in the European Union, you may bring proceedings in the courts of your country of residence. Proceedings against us may also be brought before the competent courts in the Netherlands (District Court of Rotterdam).
For business customers (non-consumers), the courts of Rotterdam, the Netherlands, shall have exclusive jurisdiction.

Cookies

This website uses cookies. Because we value your privacy and want to improve your experience, we explain below which cookies we use, their purpose, and how you can manage your preferences.

What are cookies?

Cookies are small text files stored on your device when you visit websites. They help ensure the website functions properly and provide us with insights on how visitors use our site.

Which cookies do we use?

- Functional cookies
These cookies are necessary for the website to operate correctly, such as remembering your shopping cart or language settings. We always place these cookies.

- Analytical cookies
These cookies collect statistics about how you use our website (for example, via Google Analytics) to help us improve the site. These cookies are only placed with your consent.

- Marketing and tracking cookies
These cookies track your browsing behavior so we can show you personalized advertisements through platforms like Facebook, Google, and Instagram. These cookies are also only placed with your consent.

Third-party cookies

Sometimes third parties place cookies through our website, for example, when playing embedded videos or using social media buttons. We do not control these cookies. Please refer to the privacy policies of these third parties for more information.

Managing cookie preferences

When you first visit our website, a cookie notification will appear, allowing you to choose which cookies you accept. You can change your preferences at any time via the cookie preferences link on the website or through your browser settings.

How can you delete cookies?

You can manually delete cookies via your browser settings.

Contact

If you have any questions about our cookie policy, please feel free to contact us at info@all-accessoires.com.

Last updated: 02-04-26

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

- Entrepreneur: The natural or legal person who offers products to consumers at a distance.

- Consumer: The natural person who does not act in the exercise of a profession or business and enters into a distance agreement with the entrepreneur.

- Distance contract: An agreement concluded within the framework of an organized system for the sale of products at a distance, whereby one or more techniques for distance communication are used exclusively.

Article 2 – Identity of the Entrepreneur

All-accessoires.com
Address: Keizersdijk 117, 3291 CD Strijen, the Netherlands
Chamber of Commerce number: 97500526
VAT number: NL005273974B93
Email: info@all-accessoires.com

Article 3 – Applicability

These terms apply to every offer from the entrepreneur and every distance contract concluded between the entrepreneur and the consumer.
If the agreement is concluded electronically, a digital copy of these terms will be made available to the consumer before or during the checkout process.

Article 4 – The Offer

The offer includes a complete and accurate description of the products offered. Obvious errors or mistakes in the offer are not binding.

The offer includes:

- The price including taxes

- Any shipping costs

- The method of contract formation

- Right of withdrawal (if applicable)

- Payment and delivery methods

- Validity period of the offer

Article 5 – The Agreement

The agreement is concluded once the consumer accepts the offer and complies with the applicable terms.
If the agreement is made electronically, the entrepreneur confirms receipt of the acceptance by email without delay.

Article 6 – Right of Withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason. The 14-day period ends 14 days after the day you (or a third party indicated by you, other than the carrier) receive the goods. To exercise this right, please notify us before the period expires with a clear statement (email is fine) including your order number. You can contact us at info@all-accessoires.com.

During the withdrawal period you may handle the product only as necessary to establish its nature, characteristics and functioning. You are liable for any diminished value resulting from handling beyond that.

Returned items must be sent in their original condition and packaging, with all included accessories. You must send back the goods no later than 14 days after notifying us of your decision to withdraw.

Article 7 – Costs in Case of Withdrawal

Return shipping costs are the customer’s responsibility, unless you are returning an item due to our error (damaged or incorrect product), in which case we will provide a prepaid label or reimburse reasonable return costs.

Article 8 – Exclusion of Right of Withdrawal

The right of withdrawal may be excluded for:

- Products made to consumer specifications

- Perishable or time-sensitive products

- Sealed products that are not suitable for return due to health protection or hygiene reasons, if unsealed

- Audio, video recordings, or software with broken seals

This exclusion only applies if it was clearly stated before the agreement was concluded.

Article 9 – The Price

Prices remain fixed during the validity period of the offer, unless changes are legally mandated (e.g., tax rate adjustments).
Price increases within 3 months of the agreement are only allowed if legally required.

Article 10 – Conformity and Warranty

The entrepreneur ensures that the delivered products comply with the agreement, the offer description, and reasonable quality standards.
Any additional warranties offered by the entrepreneur do not affect the consumer’s statutory rights under applicable law.

Article 11 – Delivery

The entrepreneur will exercise due care in the processing and delivery of orders. Orders are shipped to the address provided by the consumer.
If delivery within 30 days is not possible, the consumer will be informed and can cancel the contract free of charge.

Article 12 – Payment

Unless otherwise specified, all payments must be made within 14 days of the start of the withdrawal period.
For prepayments, shipping takes place only after full payment is received.
The consumer must report incorrect payment details without delay.

Article 13 – Complaints Procedure

Complaints must be submitted clearly and completely within a reasonable time after discovery.
The entrepreneur will respond within 14 days. If more time is needed, the consumer will be informed accordingly.

Article 14 – Disputes and applicable law

This agreement is governed by the laws of the Netherlands, without prejudice to any mandatory consumer protection provisions of the law of your country of residence.
If you are a consumer residing in the European Union, you may bring legal proceedings in the courts of your country of residence. Proceedings against us may also be brought before the competent courts in the Netherlands.

Article 15 – International shipping and import duties

All shipping costs include customs duties, import taxes, and any other applicable fees. These costs are covered by the entrepreneur, and customers will not be charged additional import fees upon delivery. Any deviations or additional agreements concerning import costs are only valid if recorded in writing and accessible to the customer on a durable data carrier.

Article 16 – Language

These terms and conditions are available in English for international customers.

We believe that simplicity works best.

We focus on one product at a time, selected for its comfort, practicality and everyday usefulness.

We value transparency, reliability and a smooth shopping experience. With clear information and customer support you can count on.

Thank you for taking the time to visit All-accessoires

- Romy

All-accessoires

Strijen Keizersdijk 117 - 3291CD The Netherlands

KvK 97500526 - Btw NL005273974B93

Order

How do I know if my order was successful?

After placing your order, you’ll receive a confirmation email usually within a few minutes. Haven’t received it? Please check your spam folder or contact us.

Can I change or cancel my order?

Unfortunately, once an order has been placed, it can no longer be changed or canceled. This is because the system is very fast with processing orders which makes changing it afterwards difficult.

Some items are missing from my order. What now?

Sometimes items are shipped separately. If that turns out to not be the case, please contact us at info@all-accessoires.com and we’ll provide a suitable solution.

My order is delayed or lost. What can I do?

Check the tracking link first. Still have questions? Feel free to email us at info@all-accessoires.com.

I haven’t received a confirmation email. What should I do?

Check your spam folder. Still nothing after 4 hours? Contact us and we’ll look into it for you.

Shipping

What is the delivery time?

The average delivery time varies between 7-10 business days. Delivery times may vary depending on your location and the shipping method selected. We always strive to process and dispatch your order as quickly as possible.

What are the shipping costs?

Shipping costs are automatically calculated during checkout based on the total weight of your order and the shipping destination. All shipments are Delivered Duty Paid (DDP), so the shipping cost includes any customs duties, taxes, and import fees. Costs may vary depending on the chosen shipping method and country, but you won’t be charged any additional fees upon delivery.

My item arrived damaged, what should I do?

Please do not discard the packaging. Email us within 48 hours with clear photos of the damaged item at info@all-accessoires.com, and we’ll resolve it for you promptly.

Payment

What payment methods do you accept?

We accept Apple Pay, Visa, Mastercard, American Express, iDEAL and Bancontact. Our checkout automatically shows the methods available for your location, currency and order amount.

Payment unsuccessful

Check whether the amount was deducted from your account. If it was, your order likely went through successfully. Not sure? Feel free to reach out to us.

Returns

What is your return period?

You have the right to withdraw from your order within 14 days of receiving it, without giving any reason. To do so, please notify us via email. After notifying us, you have another 14 days to return the item(s). If you are returning an item due to an error on our part (such as a damaged or incorrect product), we will cover the return shipping costs. In all other cases, return shipping costs are the responsibility of the customer.

What condition must an item be in to be returned?

- Items must be returned unused, in their original packaging, with all included accessories, and in a resaleable condition. Items should only be used to the extent necessary to assess their nature, features, and functioning. In case of excessive use or damage, we may charge a depreciation fee.

- Hygiene-related items (e.g. beauty products) can only be returned if the seal is unbroken

What is the return address?

The return address may vary per order, as we work with multiple suppliers. We will provide the correct return address upon request. Please contact us first at info@all-accessoires.com.

When will I receive my refund?

After we have received and approved your return, we will notify you and process your refund within 5 business days. Refunds will be made via your original payment method. Original shipping fees are non-refundable, unless the return is due to our error.

Has my return been received?

Track your return using the shipping receipt. As soon as we’ve processed your return, you’ll receive a confirmation email.

Contact

I have another question. How can I reach you?
You can always email us at info@all-accessoires.com. We aim to respond within 24 hours.

Shipping information

We ship to all European Union states! Below you'll find our delivery timeframes and important notes.

Delivery times

- Estimated delivery time: 7-15 business days from dispatch (Most orders arrive within 5–10 business days).

Note: These are estimated delivery times. We are not responsible for delays caused by local carriers, customs processing, or other unforeseen circumstances.

Customs and Import Duties

We ship within the European Union only. All EU orders are shipped Delivered Duty Paid (DDP). This means that all applicable VAT, duties, and import fees are included in the purchase price and shipping cost. Customers will not be charged any additional fees upon delivery.

Right of withdrawal

Customers within the European Union have the right to cancel or return their order within 14 days of receiving it, without giving any reason. However, please note:

- Return shipping costs are the customer's responsibility. If you are returning an item due to an error on our part (such as a damaged or incorrect product), we will cover the return shipping costs.

- Customers are responsible for any loss or damage to items during return shipping.

Returns address and authorization

Please do not return your item to the sender's address. Start your return by contacting us at info@all-accessoires.com. Once your request is authorized, we'll email you the correct return instructions and address (EU address or, where applicable, a supplier RMA) Returns sent without authorization may be refused.

Conditions for returns

- Items must be returned unused, in their original packaging, with all included accessories, and in a resaleable condition.

- Hygiene-related items (e.g. beauty products) can only be returned if the seal is unbroken.

Refunds

- Once your return is received and inspected, we will notify you and process your refund within 5 business days.

- Refunds will be made via your original payment method.

- Original shipping fees are non-refundable, unless the return is due to our error.

- We reserve the right to deduct a reasonable amount for any diminished value of the returned products if they are not in their original condition.

Damaged or incorrect orders

Did you receive the wrong item, or is something damaged? We're very sorry!
Please email us at info@all-accessoires.com within 48 hours of receiving your order. Include:

- Your order number

- Clear photo(s) of the item and packaging

We’ll gladly resolve the issue as quickly as possible.

Questions

Still have questions? Feel free to contact us at info@all-accessoires.com — we’re happy to help!

Country/Region

Country/Region

Ergonomic Neck Pillow

Costumer reviews

Who is responsible for processing your personal data?

What is personal data?

What personal data do we process, why, how long and on what legal basis?

Orders

Customer service

Tax information

Fraud prevention and abuse detection

How is your data secured?

Cookies and tracking

Third-party cooperation

Data collection and use via Meta (Facebook and Instagram)

Legal basis and Consent

International data transfer

With whom do we share your data?

When does this privacy policy apply?

What rights do you have regarding your data?

Registered Address:

Contact Information:

Person Responsible for Content:

Business Description

Shipping and Delivery

Disclaimer

complaint procedure

Warranty (legal guarantee)

Copyright

Applicable Law and Jurisdiction

Cookies

What are cookies?

Which cookies do we use?

Third-party cookies

Managing cookie preferences

How can you delete cookies?

Contact

Article 1 – Definitions

Article 2 – Identity of the Entrepreneur

Article 3 – Applicability

Article 4 – The Offer

Article 5 – The Agreement

Article 6 – Right of Withdrawal

Article 7 – Costs in Case of Withdrawal

Article 8 – Exclusion of Right of Withdrawal

Article 9 – The Price

Article 10 – Conformity and Warranty

Article 11 – Delivery

Article 12 – Payment

Article 13 – Complaints Procedure

Article 14 – Disputes and applicable law

Article 15 – International shipping and import duties

Article 16 – Language

All-accessoires

Strijen Keizersdijk 117 - 3291CD The Netherlands

KvK 97500526 - Btw NL005273974B93

Order

How do I know if my order was successful?

Can I change or cancel my order?

Some items are missing from my order. What now?

My order is delayed or lost. What can I do?

I haven’t received a confirmation email. What should I do?

Shipping

What is the delivery time?

What are the shipping costs?

My item arrived damaged, what should I do?

Payment

What payment methods do you accept?

Payment unsuccessful

Returns

What is your return period?

What condition must an item be in to be returned?

What is the return address?

When will I receive my refund?

Has my return been received?

Contact

Shipping information

Delivery times

Customs and Import Duties

Right of withdrawal